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Incorporated in December 1900, Longs Ltd has primarily supplied the maintenance and service industries with their equipment together with ancillary services.
Head Office - UK:
Hanworth Lane Business Park
Tel: +44 (0)1932 561241
Fax: +44 (0)1932 567391
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments only for shipments to the UK. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Shipping charges are from £9.50 for 1 carton upto 20Kg to most of mainland UK . Shipping charges for larger packages and those to non-mainland and overseas addresses are quoted on an individual basis.
We will normally send your order same or next business day. In the rare circumstance that we cannot do this then we will contact you with an option to wait or cancel
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK , or for delivery within the UK, or to be invoiced to a UK address, 20.0% VAT is added.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Longs Ltd passes on the warranties supplied by the approprate manufacturer.
Customers must inform Longs Ltd in writing of any discrepancy or damage to delivered goods within 7 days of the delivery.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01932 561241 or fax us on 01932 567391 or write to us at Longs Ltd, Hanworth Lane Business Park, Chertsey Surrey. KT16 9LZ. United Kingdom
Longs do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.
Longs Ltd accepts most credit cards as payment for goods to be deliverd in the UK as well as cheques drawn on a UK bank. Credit accounts are available for UK customers that have regular deliveries. Full details are available on request.
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